Frequently asked questions

Tap Get Started, register with your mobile number/email, and verify the OTP. Once signed in, your gift cards and Arena Coins stay synced across sessions.

Wait a moment, confirm the number is correct, then request a new OTP by tapping the resend OTP button. If it still doesn’t arrive, email [email protected] with the number you used.

Sign in and tap on the profile icon in the top right corner and go to edit profile section to update your details.

Use the top search bar for brands and products, or browse Top Categories in the footer and shop navigation. Each product page shows denominations, pricing, and redemption notes.

Currently, only one item can be purchased in a single transaction. If you'd like to buy additional items, you'll need to place a separate order for each.

Some vouchers are valid only in specific regions or on specific platforms. Always read the product description and terms before purchasing.

Checkout supports secure online payments via Razorpay, including Cards, Netbanking, and Wallets. Available payment methods may vary depending on your device and bank.

Refresh Orders after a minute. If the amount was deducted and nothing appears, contact support with the payment reference / order id from your bank or UPI app.

Yes, but only if the order or payment fails. Arena Coins used in a successfully completed order cannot be refunded.

Orders cannot be cancelled after a successful payment. Please review your purchase carefully before completing checkout.

Eligible refunds are processed to the original payment method as per our refund policy. Coin portions may be credited back to your Arena Coins balance.

See Refund / Cancellation Policy in the footer Policies list, or visit https://www.16arena.com/refund-policy for the full terms.

Open Orders after signing in. Each order shows status, payment summary, and delivered voucher details when ready.

Statuses cover the path from payment to delivery (pending, processing, purchased, partially delivered, cancelled, refunded or failed). Partially delivered means some cart items arrived and the rest were refunded automatically. If a status looks stuck, contact [email protected] with the order id.

Email [email protected] with your registered email, order id, and a short description of the issue. We typically reply on business days.

Include your username, display name, registered email, number, screenshots if useful, and the exact issue or unexpected behavior you saw.